Game Support
Need a hand with a Lussa game? Contact the Visionarie Labs team for technical help, bug reports, or gameplay feedback.
Contact our team
For help with Lussa: Mira and Stolen Dawn or another Lussa game, email us with the game name and a short description of your question.
Email game supportThe button opens your email app. You can also copy the address into your preferred email service.
Report an issue
To help us understand what happened, please include:
- Game name and version, if available
- Device model and iOS or iPadOS version
- A description of the issue and steps to reproduce it
- A screenshot or short recording, if possible
Never send passwords, verification codes, or payment card details. Remove personal information from screenshots before sharing.
Before you contact us
The game freezes or closes unexpectedly
Close and reopen the game, restart your device, and check for an available game update. If the issue continues, email us with your device details and what happened just before the issue.
I am stuck or a control does not respond
Tell us which level or screen you are on, what you expected to happen, and which control you used. A screenshot or recording can help us investigate.
Should I delete and reinstall the game?
Please contact us first if you want to keep your progress. Deleting the app may remove locally saved game data.
I want to share feedback or a suggestion
We welcome your feedback. Send your ideas to info@visionarie.io and include the game name. If you are using TestFlight, you can also submit feedback through TestFlight.